+442086423680 advice@jmurray.co.uk

How we are paid

We try to be as fair as possible on the issue of fees. We obviously need to be paid for our work but we aim to provide real value for money. We will always clearly explain the fees before proceeding with any project. This ensures our clients never face any unexpected costs. In brief, the process is as follows:

  • On receiving an enquiry, we will arrange an initial meeting at our office. The purposes of the initial meeting are to establish whether we are able to assist with your needs and objectives and to discuss the fees for our services should we be instructed to proceed. There is no charge for this initial meeting and no obligation on either side.
  • During the initial consultation, we will be able to gauge what is involved in order to meet your specific requirements. We will then discuss our required fees for the project and clearly explain the payment options available to you.
  • In certain circumstances, where it is not initially clear how much work is involved, we will quote a fee that will not be exceeded without your permission (keeping you firmly in control).

Previously, financial advisers could also be paid by way of commission, based on a percentage of the premiums payable or sums invested. This is no longer allowed for investment-related products under regulatory changes introduced as part of the Retail Distribution Review, which took effect on 31 December 2012. We now explain to you exactly how much our advice will cost and reach an agreement over how you will pay for it.

Fees will usually be calculated and based on time spent doing the work, the complexity of the work and the experience and qualifications of the adviser involved. The fees we charge will be a matter for discussion and agreement and no charges will be made without prior notification in writing.

We understand that cost is always an important factor. We think you will find JMA to be fair, flexible and very easy to deal with.

Please read the document entitled 'Our Fees, Services & Client Agreement' on our Legal Information page.


James Murray Associates Limited is authorised and regulated by the Financial Conduct Authority. Financial Services Register No: 458363 http://www.fca.org.uk/register.

James Murray Associates Limited Registered Address: 7A The Broadway, Cheam, Sutton, Surrey, SM3 8BH. Registered in England, No. 5635973.

Neither James Murray Associates Limited nor its representatives can be held responsible for the accuracy of the contents/information contained within the linked site(s) accessible from this page.

The Financial Conduct Authority does not regulate National Savings or some forms of mortgage, tax planning, taxation and trust advice, offshore investments or school fees planning.

The Financial Ombudsman Service is available to sort out individual complaints that clients and financial services businesses aren't able to resolve themselves. To contact the Financial Ombudsman Service please visit www.financial-ombudsman.org.uk.

The information contained within this site is subject to the UK regulatory regime and is therefore targeted primarily at consumers based in the UK.

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